Repair timescales and responsibilities

Bath, basin and sink

Blocked bath, basin or sink

Advice – use soda crystals or sink plunger,

Check outside drains

a

Refix loose wash-hand basin/sanitary wear (unless tenant damage, possible recharge)

a

3

Replace tap

a

28

Refix wall tiles to bath or basin

a

28

Bath repairs or replacement - framework

a

28

Bath panels   (discretionally disabled/elderly only)

a

28

Dripping / spraying / loose taps

a

28

Plugs and chains

a

Bathroom fittings

Towel rails, toilet roll holders, cabinets etc

a

Boilers

Drain down back boiler or make safe

a

1

Repair or renew leaking back boiler

a

same as gas heating

Combination boiler

a

same as gas heating

Carpentry jobs

Boxing in pipes following change of boiler etc

a

Ceilings

Damage to ceiling following leaks

Make safe

a

1

Repairs over 150 mm square

a

28

Artex  (to repair replace but not as part of re-decoration)

Will need to be inspected by us for risk of asbestos

a

28

Chimney

Make safe if dangerous, target working days may change if scaffolding required

a

1

Repair

a

28

Clothes line or rotary driers

Communal only

a

28

Damp

Due to leaks from pipe/roof

a

28

Due to condensation

a

Decoration

Inside – papering, woodwork or coving

a

Outside – painting (as part of planned works)

a

Planned works

Plaster work, extensive for example not minor cracks

a

28

Doors

Insecure outside door or lock (unless tenant damage, possible recharge) crime reference number will be required if due to criminal damage

a

1

Door entry phone not working

a

3

Inside door repairs (due to fair wear and tear only) will be recharged if through tenant damage

a

28

Inside fire door repairs- general repair

a

3

Re-glaze door after crime (if crime ref number supplied) if made safe already

a

28

Outside door furniture – letterbox plate, spy hole or security chain (discretionary for elderly or disabled persons)

a

Meter and bin stores

a

28

Door steps, unless considered dangerous

a

28

Outside door frame repairs or replacement (except planned) unless due to tenant damage, possible recharge

a

28

Draught proofing strips on windows and doors

a

Drains

Main drain blockage (possible recharge if through misuse)

a

1

Electricity

Total loss of electricity – lighting or sockets

a

1

Partial loss of electricity – lighting or sockets

a

3

Mechanical extractor fan in kitchen or bathroom not working

a

28

Communal hall and landing lights

a

3

Fuses and plugs

a

Light bulbs and tubes (not communal)

a

Storage heaters, if fitted by HPCHA

a

3

Fences and gates

Full replacement as part of planned programme

a

Planned works

Minor repairs / panel replacement of boundary fencing only

a

28

Floors and stairs

Make safe any damage to timber floor or stair tread

a

3

Loose banister or handrail

a

3

Floorboard and joist repairs (other than minor cracks)

a

28

Skirting board

a

28

Repairing or renewing floor tiles, vinyl or laminate flooring, carpet not fitted by the association or flooring fitted by the association and assigned to you

a

Garages and carports

Door repairs and replacement

a

28

Roof repairs and down pipes

a

28

Guttering

a

28

Garage locks (crime ref must be obtained if broken into)

a

28

Gardens

Dwarf walls, ponds, trellis or landscaping

a

Pruning trees within boundary

a

Fell trees, in garden (following inspection and considered a hazard)

a

28

Decking

a

Paving and patio (if provided by HPCHA)

a

28

Gas and heating 

Loss of hot water/heating – 1^st May to 30^th September

a

3

- 1^st October to 30^th April

a

1

Blocked flue to fire or boiler

a

1

Cooker connection and tenants’ appliances  (CORGI registered)

a

Immersion heater repair

 - If only source of hot water

 - other hot water source present

a

a

1

3

All other central heating and water heater repairs not listed

a

28

Leaking radiator – as result of being removed to re-decorate etc

a

Leaking radiator – minor pipe leaks

a

3

Glazing – domestic and shared 

Make safe and board up, if crime reference number supplied

a

1

Replace glazing , if crime reference supplied

a

28

Graffiti racist or offensive

a

1

Gutters and rainwater pipes

Gutter clearance

a

28

Repairs and replacement

a

28

Clearing Gully grids

a

 28

Kitchens

Cupboards, worktops and sinks, unless tenant misuse

a

28

Cupboard door catches, hinges and handles (discretionary disabled/vulnerable tenants)

a

Drawers – runners and drawer fronts, unless tenant misuse

a

28

Locks

Communal locks

a

3

Gain access (lost or stolen keys) HPCHA does not keep spare keys once the tenancy has started

a

Ease or adjust  (emergency if insecure)

a

28

Additional locks & bolts

a

Paths and walkways

Shared

a

28

Access paths

a

28

Pests, generally tenant responsibility except communal

a

Wasps – unless inside house/building

a

Bees

a

Biscuit beetle

a

Mice

a

Rats

a

Pigeons

a

Squirrels

a

Ants general

a

Ants – pharaoh, very small ant light yellow to redish brown with the hind body somewhat darker.  These ants are capable of transmitting diseases

a

Pipes 

Air locks

a

28

Loose pipes - refix

a

28

Porch and canopy

Repairs

a

28

Roofs

Refix or replace – loose or cracked tiles or slates (requires scaffolding)

a

28

Leaking roof (temporary repair)

a

3

Leaking roof (major storm damage/make safe)

a

1

Major roof repairs – flat or tiled 

a

28

Fascia board and soffit (planned works)

a

planned

Flashing repairs

a

28

Sheds

Sheds provided by Hightown or assigned to tenant

a

Showers

Showers fitted by Hightown 

a

28

Showers fitted by tenant or assigned to them

a

Shower rails/track if fitted by Hightown

a

28

Shower curtains

a

Smoke Alarms

Wired in

a

Battery operated

a

Taps  (see also bath, basin and sink)

Tap which can’t be turned (on or off)

 a

 3 

Toilets

Toilet won’t flush (if the only one in property)

a

1

Toilet won’t flush (more than one in property)

a

3

Loose fitting toilet pan (if not dangerous and leaking)

a

3

Toilet seat – refix or replace

a

Flush – handle and mechanism, ball cock etc causing overflow, (only toilet in property)

a

1

Flush – handle and mechanism, ball cock etc causing overflow – handle and mechanism (more than one in property)

a

3

Vents

Gas

a

1

Ventilation/condensation

a

28

TV Aerials communal only

a

3

Walls, masonry and walkways

Make safe if dangerous

a

1

Outside – re-pointing

-         rendering

will require inspection

a

28

Water

Leaking from burst water or heating pipe, tank or cistern

a

1

Total loss of water supply

a

1

Partial loss of water supply.   Advice  - check whether the supply problem is in the local area, check with neighbours etc

a

3

Minor leak from, water or supply pipes (inside)

a

3

Overflows and ball valves

a

3

Burst service pipe ( outside and if Hightown responsible )

a

1

Stopcock repairs – ease internal and external

a

3

Windows

Insecure outside window (make safe)

a

1

Frame or panel repairs

a

28

Lock and stay repairs

a

28

 a

 a